Pirateship shows my order was delivered but it wasn’t! What should I do?

• Our shipping policies are based on what Pirateship provides in the tracking service. If a package shows as scanned and delivered, we have to assume it was. In an instance where you do not receive the package but delivery is listed, you need to contact your local post office directly. The local postmaster can provide by the-minute detailed tracking and an image of exactly where the package was delivered. If they find it was delivered in error, the documents need to be submitted to us via the replacement request form and we will work with you on a replacement credit.

Missing item from my order/incorrect pack?

• Please send us a message on the Contact Page – If an incorrect item was received, we will email you a return label for you to use to send back the incorrect pack. As soon as we see that the return label is scanned into the Pirateship tracking system and on its way back to us, we will ship the correct pack and you will receive tracking.

How many seeds come in a pack?

• Pack sizes vary and will be listed under each seed listing. We do try to pack a few extras in each pack because who doesn’t love some freebies 🙂

What payment options are there?

• We accept Credit/Debit Card (Accepted: Visa, Mastercard, Discover / Not Accepted: American Express) and PayPal. We cannot currently accept prepaid gift cards of any kind.  All forms of Credit/Debit payment must have a billing address registered in the US. Detailed instructions will show when the payment method is selected at checkout, as well as in the confirmation email you will receive after checkout. We do not offer any other online application-based payment options such as Venmo, PayPal, Cash App, etc. as the platforms will not support us due to the industry.

How do I place an order?

• We process all orders directly through our website and communicate with customers via email every step of the way. We are happy to answer any questions or concerns before ordering but do require that all orders be placed through our website for correct, efficient processing. 

When will I get my tracking number?

• You will receive a Pirateship tracking number via email from us when the shipping label is printed, typically within 1 business day. When our team prints the shipping label, two emails will be sent: one email will be from Mt Zion Seed with the subject “Your Order Has Shipped!!”, and the other will be from ShipStation with the subject “Your Mt Zion Seed order has been shipped!”. Both emails will include a tracking number – the ship station email features a link directly to usps.com. All tracking information is available on www.pirateship.com using their tracking tool.

How should I store my seeds?

• Seeds require a temperate, dark, completely dry storage space. Consistency is key: no spiking temperatures, humidity, etc. If the packaging has been opened, or if the seeds are not in a sealed vial inside of the packaging, it is recommended to reseal the package and store it in an airtight container. For lengthy storage, a refrigerator can be used.

 Why is my package labeled “hemp souvenir”?

• Seeds are considered hemp products, as the seed itself does not contain enough THC % levels to qualify as cannabis. Due to that, seeds are considered legal to purchase and ship as hemp souvenirs in all 50 states.

Are seeds legal?

• Our terms and conditions are explicit in that Mt Zion Seed is in no way liable for what a purchaser chooses to do when the hemp souvenir is received. Any seeds purchased through Mt Zion Seed are souvenirs and collectible items only. Please follow your state and local laws and do not germinate any seed if it is not legal to do so in your state. 

Is shipping discreet?

• Shipping will have the return address of our storefront. It is either a white box or USPS packaging. If you need something more discreet than this, please reach out to us and we can make arrangements based on your needs. If you are purchasing these as a gift and want special packaging, please let us know and we can also make arrangements for this as well.

Do you ship internationally?

• Please contact us if you are wanting to do an international order. 

Do you offer Wholesale / commercial discounts?

• We offer purchasing programs for commercial growers and wholesale resellers. Feel free to take a look at our Wholesale information, and fill out an application while you’re there! Please contact us via email at mtziongrowandconsulting@gmail.com for additional details. 

Do you offer coupons/promos?

• All promotional discounts and freebies will be automatically applied to the cart at checkout. Any coupon codes sent through our newsletter need to be entered by the customer at checkout. Coupons are not stackable with any other promotional discounts. 

How do I know my order went through?

• All orders are placed through our retail website. Products are added to the cart, and then checkout is completed online. At checkout you enter all required information, select shipping method, select payment method (detailed instructions will show), click terms and conditions, and then check out! You will receive a confirmation with an order number on the screen, which will also be emailed to you directly.

When will my order ship?

• We do our absolute best to ship orders within 1-2 business days of payment, and sometimes even the same day! We ship orders Monday – Friday and bring packages to the post office each day before 4 PM. The packages are scanned in at the local USPS post office and from there, any updates are from USPS scans and tracking information directly. The shipping time listed at checkout is estimated by USPS, and updated once USPS has the package. As with any shipping service, the estimated times are not guaranteed and are subject to delay. Although we wish we did, we simply do not have control over the package once it is in the hands of USPS. We are more than happy to assist in any way we can, but please understand that we have the same information that you receive from USPS. Please reference the delivery insurance policy before sending any inquiry regarding updates to your tracking number on USPS.com.

Are there multiple shipping options?

• For now, we offer one standard shipping method for a flat rate of $10.00.

Do I need an account to receive order updates?

• Accounts are not required to place an order; emails with order updates will still be received. If an account is created, you can log in at any time to see all order history, and current order statuses, and update your address and contact information.